GETTING THERE AND BACK ...
Flight VN300 Saigon to Narita 13/9/2016
Booked a window seat specifically but on arriving at the allocated seat we found ‘no’ window. Yes, no window – it was blank! However to the staffs’ credit on asking we were transferred to another row with a window so all was well but the question remains as to why we were allocated a totally inappropriate seat. Adding on to this level of dysfunction was the fact that one of our screens didn’t work as didn’t several other screens in the immediate area. How can this lack of maintenance happen and what does it tell you about airworthiness?
Flight VN257 Hanoi to Ho Chi Min 24/9/2016
No wine, beer, tea, coffee or indeed even headphones plus the worst sandwich I have ever part eaten on a plane. On the reverse trip from Saigon to Hanoi we received all of the above so therefore it is this flight which failed to offer expected and standard services. As this is less than standard we suggest that you check what is supposed to be served on each leg. Service is a critical part of flying and staff curtailing this service so they can sit down for most of the flight is not on.
Flight VN781 Saigon to Melbourne 24/9/2016
More problems. This was an 8 hour flight which meant we were captive for the duration depending on Vietnam Air for entertainment, comfort and sustenance. My knees were hard against the seat in front which was tighter than our other two flights with the same airline. This made it difficult to move and most certainly difficult to try and sleep. As well and once again, one of our screens had a vision fault. But, the worst part of this flight was the food. Fish for supper was undercooked, mushy and thoroughly awful and the entire breakfast was inedible with the exception of the yogurt. I have pictures.
Go elsewhere. It’s a pity because the staff were great and most hospitable. Our problems were management based around maintenance, food and misrepresented expectations. Dysfunctions on one flight may have been a one off but three in a row says Vietnam air need help with a few aspects.